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| | | <article class="card"> |
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| | | <h1>Support</h1> |
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| | | <p> |
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| | | <strong>Current version:</strong> 7.8.15 (Build 20260605.2337)<br> |
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| | | <strong>System requirement:</strong> macOS 15.0 or later |
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| | | <strong>Current version:</strong> 7.9.1 (Build 20260613.2020)<br> |
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| | | <strong>System requirement:</strong> macOS 14.0+ |
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| | | </p> |
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| | | |
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| | | <h2>Contact</h2> |
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| | | <p> |
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| | | Email: |
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| | | <a href="mailto:shanghai3168@gmail.com">shanghai3168@gmail.com</a> |
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| | | </p> |
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| | | <p>Email: <a href="mailto:shanghai3168@gmail.com">shanghai3168@gmail.com</a></p> |
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| | | <p>Please include your macOS version and TagLauncher version when contacting support. We usually reply within a few business days.</p> |
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| | | <h2>Default Shortcuts</h2> |
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| | | <h2>Default shortcuts</h2> |
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| | | <ul> |
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| | | <li><kbd>Option</kbd> + <kbd>Shift</kbd> + <kbd>Space</kbd> — open App Grid</li> |
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| | | <li><kbd>Space</kbd> inside App Grid — open Quick Search</li> |
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| | | <li><kbd>Fn</kbd> + <kbd>Space</kbd> — Quick Search only (adjustable in Settings)</li> |
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| | | <li><kbd>Esc</kbd> — close Quick Search or App Grid</li> |
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| | | <li><kbd>Command</kbd> + <kbd>,</kbd> — Preferences</li> |
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| | | <li><kbd>Option</kbd> + <kbd>Shift</kbd> + <kbd>Space</kbd> — App Grid</li> |
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| | | <li><kbd>Space</kbd> — Quick Search inside App Grid</li> |
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| | | <li><kbd>Fn</kbd> + <kbd>Space</kbd> — Global Quick Search</li> |
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| | | <li><kbd>Esc</kbd> — Close Quick Search or App Grid</li> |
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| | | <li><kbd>Command</kbd> + <kbd>,</kbd> — Settings</li> |
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| | | </ul> |
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| | | <p>You can view or change shortcuts in TagLauncher Settings → Shortcuts, depending on your app version.</p> |
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| | | |
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| | | <h2>Help</h2> |
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| | | <p> |
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| | | The app's About panel opens the help PDF that matches the current interface language. |
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| | | You can also download the English help document directly: |
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| | | </p> |
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| | | <p> |
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| | | <a href="https://github.com/shanghai3168/taglauncher/releases/download/v7.6.0/Taglauncher-help-en.pdf" rel="noopener" type="application/pdf"> |
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| | | Download English Help PDF |
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| | | </a> |
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| | | </p> |
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| | | <h2>Help PDF</h2> |
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| | | <p>The About panel opens the help PDF for the current interface language. You can also download it directly:</p> |
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| | | <p><a href="https://github.com/shanghai3168/taglauncher/releases/download/v7.6.0/Taglauncher-help-en.pdf" rel="noopener" type="application/pdf">Help PDF</a></p> |
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| | | |
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| | | <h2>FAQ</h2> |
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| | | <h3>App Grid stays on a loading spinner?</h3> |
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| | | <p> |
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| | | Update to TagLauncher 7.8.15 or later. If it still happens, quit TagLauncher completely and open it again. |
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| | | You can also check Settings → Data to make sure the layout file is not damaged, then restore from a backup JSON if needed. |
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| | | </p> |
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| | | <p>Update to TagLauncher 7.9.1 or later. If it still happens, quit TagLauncher completely, reopen it, and check layout backups in Settings > Data.</p> |
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| | | <h3>How do I back up categories and layouts?</h3> |
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| | | <p>Open Settings → Data → Export Categories and Layout, then save the JSON file. Use Import to restore it after reinstalling or moving to another Mac.</p> |
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| | | <p>Open Settings > Data > Export Categories & Layout, save the JSON file, then use Import to restore it on another Mac.</p> |
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| | | <h3>Can one app belong to multiple tags?</h3> |
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| | | <p>Yes. This is one of the main differences between TagLauncher and Launchpad's folder model.</p> |
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| | | <h3>Does TagLauncher upload my data to the cloud?</h3> |
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| | | <p>No. Categories, tags, and notes stay on your Mac. See the <a href="privacy.html">Privacy Policy</a>.</p> |
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| | | <h2>Mac App Store</h2> |
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| | | <p>We will add the App Store product link here after launch. Purchases and refunds are handled through Apple Support.</p> |
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| | | <p>Yes. This is a main difference between TagLauncher and Launchpad folders.</p> |
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| | | <h3>Does TagLauncher upload data to the cloud?</h3> |
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| | | <p>No. Categories, tags, order, and notes stay on your Mac.</p> |
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| | | </article> |
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